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Customer Service

1. CALL the INTENZE Customer Service Team:

We are available to talk Monday – Friday, 8 am – 4 pm PST. (201) 342-4446


We look forward to helping you with your inquiry. While not as quick as a phone call, we respond to email messages in the order that they are received, and will respond to your inquiry within 24 hours on business days. Weekend/holiday inquiries will be answered on the following business day.

Email us:


Distribution Inquiries:
Feature our products on in your store! Please direct all distribution inquiries via email to:

Press Inquiries:
Please direct all media inquiries via email to:

Handy Tid Bits from the INTENZE Customer Relations Team:


You are welcome to return merchandise for a refund as long as it is unopened, unused, and in original condition. Customers are responsible for return shipping fees unless a loss of service has occurred. Please don't hesitate to contact us with return questions or concerns.


Please know that since we operate Monday through Friday, orders placed after 1pm PST on Friday and on weekends will not be processed for fulfillment until the following business day.