Refund policy

Returns

Our returns window is 30 days from the date you receive your order. After 30 days we're unable to offer a refund or exchange.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it. Ink bottles must be unopened and untampered with. We require a receipt or proof of purchase.

To start a return, email sales@intenzeproducts.com with your order number and the items you'd like to return, and we'll send you return instructions. Please don't ship anything back before contacting us.

Refunds

Refunds are issued once we've received and inspected the returned items. Processing usually takes 3-5 business days from the day the return reaches us.

A restocking fee of 20% applies to returned orders. INTENZE may waive this fee at our discretion, case by case.

Original shipping costs are not refunded. Return shipping is the buyer's responsibility and is not refundable - unless the return is our error, in which case we cover it.

Late or missing refunds

If your refund hasn't arrived yet, check your bank account, then contact your credit card company, then your bank - there is often processing time before a refund is posted. If you've done all of that and still haven't received it, email sales@intenzeproducts.com.

Where to send returns

Once we've issued your return instructions, send your item to:

INTENZE - Attn: Shipping
7445 Dean Martin Drive, Suite 101
Las Vegas, NV 89139, USA

International orders

INTENZE is not responsible for international customs fees, which are outside our control and may not be reflected at checkout.

Have questions?

Our team is happy to help. Call 201-342-4446 or email sales@intenzeproducts.com.